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How to Recover from a Blunder – Dorie Clark – Harvard Business Review

How to Recover from a Blunder – Dorie Clark – Harvard Business Review.

Synopsis:

Eventually, every leader will need to apologize for a mistake. Here are three steps to take when it’s your turn:

  • Admit the mistake. Fessing up expedites the recovery process. While it’s tempting to shirk responsibility or slink away, it only makes matters worse.
  • Try to laugh at yourself. If it’s appropriate, go ahead. Joking around gives others permission to do the same. After all, nobody wants leaders who take themselves
    too seriously.
  • Reframe the discussion. People will want to talk about the mistake forever. Give the blunder its due, but refocus the conversation on what matters most: moving forward.

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Trackbacks/Pingbacks

  1. Is America Giving Up on the Future? – Umair Haque – Harvard Business Review | Business, Technology and the Future - October 19, 2011

    […] How to Recover from a Blunder – Dorie Clark – Harvard Business Review (konkerer.com) […]

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