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Gifted and Dynamic Public Speaker, with a gift of Servant Leadership. Engineer by degree, Leader by Destiny. My goal is to make people better so that they lead a successful life and career.

Don’t Judge a Book by its Cover

We see people everyday and react to them according to what we see.  If they are happy, we believe they are happy.  If they are smiling, we assume everything is OK.  If they are disrespectful to us, we assert that they are just bad people.  But have we taken the time to truly understand the factor that is driving the emotion?


One of my clients was routinely rude and short with people, especially those of us who were his suppliers.  Concurrently, he was known to miss a significant time from work or leave early.  This gave people like us on the outside that he was very arrogant.  One day after we had signed a major contract, we spoke on a relaxed and personal level.  It was at that time that I learned the root cause of his behavior…His son (who was only 2 years old at the time) was battling a significant illness, which caused him to be in and out of hospitals very often.  This caused my client to miss time at work as he spent countless hours with his son to keep him encouraged.  Because of the lack of sleep and all out exhaustion, it impacted his behavior.  From that point forward, our relationship changed as ai offered him prayer and encouragement, constantly checking on him and his family.


We never know what battles people fight everyday.  There may be something in the background that is driving their behavior.  As a Servant Leader, it is important that we always lead with Grace and Mercy, and not through prejudicial biases.


When faced with a difficult person, Servant Leaders will:

1.  Listen and not judge

2.  Understand the person on a personal level.

3.  Remain patient and offer support for the individual during a difficult time.


Have you encountered someone who was not pleasant, but you later learned of their struggle?  Did your relationship change after you bonded on a personal level?


Kontinue to Konker.

Chadwick Taylor is CEO of KONKERER Leadership

He helps clients develop leaders with a servant mentality through individual development and workshops

Email | Website | LinkedIn | Facebook | Twitter | (313) 617-2474


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One Comment on “Don’t Judge a Book by its Cover”

  1. Once you go through an experience like this,it changes your outlook on many things. Now that you have helped one person, he will encourage many!

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